TERMS OF PAYMENT
For the first order, we require 100% advance payment (prepayment). For subsequent orders, payment terms will be agreed upon separately, and invoices will be issued upon delivery of the products.
TERMS OF PRODUCTION AND DELIVERY
- Any modifications or changes made by the Client during production will affect the delivery time and will be invoiced separately.
- The Printing House is not liable for errors in the materials or artwork provided by the Client.
- Corrections and design changes requested over the phone will not be accepted.
- An order is considered fulfilled when the delivered quantity is within the following tolerances of the ordered quantity:
- Under 20 000 pcs: ± 10 %
- Over 20 000 pcs: ± 5 %
- The final price of the job will be determined and invoiced according to the actual quantity produced.
- In the event of order cancellation, the Client is obligated to reimburse the Printing House for all costs incurred up to the point of cancellation.
- Any complaints and claims must be submitted in writing within 14 days of receiving the goods.
- In the event of delayed payment, interest on arrears is 0.1% per day.
- In all other respects, we adhere to the General Terms of Delivery of the Estonian Association of Printing Industry (Eesti Trükitööstuse Liit): www.trykiliit.ee
- Detailed guidelines for print-ready files: https://kruul.ee/en/instructions/print-ready-files/